How to Send and Receive an E-Fax via Outlook
How to Send an E-Fax via Outlook
This guide will show you how to create and send an E-Fax via the Outlook application.
Step 1: Open the Outlook Application
Find and Open Outlook on your computer.
Step 2: Click New Email
Once Outlook is open, click the New Email option in the top left corner of the application.
Step 3 (OPTIONAL): Change Your Sending Address
If you are sending a fax via a different address (i.e. Estimating@bbecinc.com), please select the From option and click Other Address. Here you can enter the email address that you will be sending from then click OK.
*If you do not see the From option, navigate to Options > Show Fields > From in the Ribbon at the top of the application.
Step 4: Enter Faxing Recipient’s Information
In the To: box, enter the fax recipient’s fax number. This must include the country code (US is 1) and area code, followed by @metrofax.com.
*Do not include spaces or dashes
Step 5: Enter Faxing Information
In the Subject box, you can title the fax you are sending.
*If you would like to include a cover page, please enter the information in the Body of the email.
**It is recommended to remove any email signatures if you do not want that included in the fax
Step 6: Attaching Documents
Attach any document(s) you wish by clicking the Attach File button in the ribbon at the top of Outlook.
*You can attach up to 10 documents with a total size 18MB or less.
Step 7: Click Send
Once you completed your fax, you can click the Send button on the email.
You should then receive a confirmation email from the same address that you sent to.
How to Receive an E-Fax via Outlook
This guide will show you how and where you can access faxes that are sent to you.
Step 1: Open the Outlook Application
Find and Open Outlook on your computer.
Step 2: Open the Faxing Shared Mailbox
Most shared mailboxes will appear at the bottom of your Outlook on the left-hand side.
Scroll to the bottom on the left-hand side and click the arrow next to the fax shared mailbox.
This will reveal all folders within the faxing shared mailbox
Step 3: Click on Inbox
The inbox folder should contain all incoming faxes.
Step 4: Open your Fax
Click on the email that you wish to view. It should open your fax where you can read the cover page and document.
Additional Links and Information
Metrofax – How to Send a Fax From Email:
https://www.metrofax.com/support/sending-faxes-by-email
Metrofax – Frequently Asked Questions:
https://www.metrofax.com/support/faqs
HB Global IT Contact Information
Help Desk Web Portal:
https://helpdesk.hb-global.com/
Email:
HelpDesk@hb-global.com
Call:
(717) 214-0976 and leave a detailed voicemail.